Service

Shipping

For deliveries within Holland we charge €3.95 (regardless of the quantity ordered, free shipping from 150,-). Deliveries outside Holland will be charged according to the region.

Europe 1: €4,95
Belgium, Germany, Luxembourg
(Free shipping from 200,-)

Europe 2: €9,95
France, Monaco, United Kingdom

Europe 3: €13,95
Andorra, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Ireland, Latvia, Lithuania, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Sweden, Switzerland, Spain, Turkey, Vatican City

Rest of the world: €28.50

Delivery Times

Once the payment is received, the order will be shipped as soon as possible, you will receive a confirmation e-mail. We ship all packages with TNT Post, most likely delivered within 2 working days. In some cases the post can take longer to deliver. You will receive a tracking number, so you can track your package at all times.

For deliveries in Europe and outside Europe we use different shippers depending on their service and rate for that particular region to guarantee the best service and rate.

Within Europe you can expect your delivery in 3-5 working days. Outside Europe you can expect your delivery in 5-10 working days.

Returns

All products purchased at the GOSOAKY webstore can be returned or exchanged within 7 days, under the condition that the product is unused, undamaged and returned in the original packaging. Also the original labels should still be attached. Shipping costs and risks are for your own account. If you want to return your product please follow the following procedure:

Send an e-mail to hello@gosoaky.com with your order number. Return the product in it’s original condition to:

GOSOAKY
Johan van Hasseltweg 24-B
1022 WV
Amsterdam
The Netherlands

Products that are damaged or worn cannot be exchanged or refunded. Once the item is returned in good condition we will refund the amount to your bank account or credit card. The return shipment will be on your own account. When an item will be send back to be exchanged for another item, we will send the exchanged item to you free of charge.

Complaints

Satisfied customers are of major importance to GOSOAKY. In case you have any complaints about our products or services, please let us know by sending an e-mail to hello@gosoaky.com. We will do our best to solve the problem as soon as possible, in mutual understanding. Please also provide your email address and telephone number, so we can contact you.

Privacy

GOSOAKY'S PRIVACY POLICY

GOSOAKY is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

WHAT INFORMATION WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT, AND WHAT DO WE DO WITH IT?

When you place an order on our website www.gosoaky.com, we collect the following information in order to fulfill your order and contact you should a query arise.

  • your name,
  • your address,
  • your email address, and
  • your phone number.

When subscribing to our newsletter, we collect the following information in order to send you the products and features we believe may be most relevant

  • your email address
  • your interests

THE INFORMATION WE DON’T COLLECT

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

HOW WILL THE INFORMATION YOU PROVIDE BE USED?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfill that order.
We use the information you provide about someone else when placing an order, or purchasing a gift card, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfill that order.
You can sign up to receive updates on our latest products and features via email on our website. The information relating to your interests that you provide helps us tailor our messaging. You can always unsubscribe from our newsletter at any time here.

WHO WILL MY INFORMATION BE SHARED WITH?

As an independent brand, we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.